Yes, the old ”WhatsApp settings page” is now known as ”Chat flow settings”. Some changes are made for your more convenience of usage of the app, and there are three tabs are added on the same page which will make your tasks more accessible, such as :
- Configurations
- Chat flow settings
- Templates
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Untitled-62-1200x521.png)
Configuration tab
- As the first step, you should “Enable chat convo” as usual
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_79.png)
2. In the next step, you can set your “Store name”.
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_80.png)
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_81.png)
4. Then you have to set up “Schedule message timing”
Here you have to select the event, which means when the request should be sent, after purchase/fulfillment/delivery, and when to trigger the request, that is the number of days after purchase/fulfillment/delivery and set a fallback timing, if we do not receive a delivery confirmation, we will send a review request at this time.
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_82.png)
5. Set “Request per order”
Send a review request for no more than two items in an order, even if the order contains more than two products.
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_83.png)
6. Set up “Moderation settings”
Here you can enable “auto-approving” of reviews and photo/video reviews for those above a particular rating that you can set there itself. There is also included an enabling option for “auto-publishing“. So, you don’t need to publish reviews manually.
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_84.png)
7. Set up “Support for low rating”
Here you can give your WhatsApp number if you received a low rating.
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_85.png)
Chat flow settings tab
Here you can see how your chat flow is going on and also be able to edit each message here itself.
![visual strategy](https://wp.reviewbit.app/wp-content/uploads/Screenshot_86-1200x522.png)
Templates tab
Here you can have a collection of all message templates by clicking “add templates” you can add different templates other than the existing ones and also edit them. Some of them required approval from WhatsApp. So, after approval, you will have that particular message on your chat flow.
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_87-1200x521.png)
- After making all changes click the “Publish” button
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_117.png)
- Then click “Send a test“to check whether all are working well. Then a pop-up appears; there, you can give your WhatsApp number to which test templates need to be sent and click “Send” button.
![WhatsApp review requests on Shopify](https://wp.reviewbit.app/wp-content/uploads/Screenshot_118.png)
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